Terms of Service

Last updated: September 25, 2026

1. Acceptance of Terms

By accessing and using Make AI Voice's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

Make AI Voice provides AI-powered text-to-speech services that turn written text into synthetic speech. Our service includes:

  • AI speech generation from text, in a range of preset voices and languages
  • Multi-speaker dialogue generation
  • Download and sharing capabilities
  • User account management
  • Technical support and assistance

3. User Accounts

To access certain features, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and complete information
  • Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree to use our service only for lawful purposes and in accordance with these terms.

4.1 Prohibited content

You must not upload, generate, or attempt to generate content that:

  • Is sexually explicit, pornographic, or depicts nudity or sexual acts
  • Sexualises, endangers, or otherwise exploits minors in any way. We report suspected child sexual abuse material to the relevant authorities
  • Depicts a real, identifiable person without their consent — including face swaps, deepfakes, and using someone's photo to place them in a scene they did not take part in
  • Harasses, bullies, threatens, humiliates, or degrades any person or group
  • Promotes or depicts graphic violence, gore, self-harm, terrorism, or cruelty to animals
  • Incites hatred or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic
  • Impersonates another person, brand, or organisation
  • Infringes anyone's intellectual property, privacy, or publicity rights
  • Is otherwise unlawful in your jurisdiction or ours

4.2 Prohibited conduct

  • Attempting to reverse engineer, scrape, or resell the service
  • Creating multiple accounts to obtain additional free credits, or otherwise circumventing usage limits
  • Interfering with the security or integrity of our platform
  • Attempting to bypass our content filters, including by obfuscating prompts

4.3 How we enforce this

We screen prompts automatically before generation. Requests that match our prohibited-content rules are refused and are not sent to our model providers. Where a request clearly and unambiguously breaches section 4.1, the account is suspended automatically. The full details are in our Acceptable Use Policy.

When you upload a file, you confirm that you have the right to use it and that anyone recognisable in it has agreed. Anyone can report content that breaks these rules at makeaivoice.com/report.

We reserve the right, without prior notice, to refuse any request, remove or disable access to any content, suspend or terminate any account, and report unlawful activity to the appropriate authorities.

If we suspend or terminate a paid account under this section, we refund what you have paid us. We do this on our own initiative — you do not have to ask. We may refund either the full amount or the unused portion at our discretion; our standard practice is to refund in full, including credit packs that would not otherwise be refundable under section 6.

A refund does not reinstate the account, and it does not limit our ability to keep records of the activity or to report it where the law requires us to.

If you believe your account was suspended in error, contact us and we will review it. Automated filters are imperfect and we would rather fix a wrong call than leave it standing.

4A. Your Responsibility and Indemnity

You are solely responsible for the text you submit and the audio you generate, including how you publish it. You confirm that you have the rights to the text you submit, and that you will not use generated audio to impersonate a real person or to deceive listeners.

You agree to defend, indemnify, and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from your use of the service, the content you upload or generate, your breach of these terms, or your violation of any third party's rights.

5. Content Ownership

You retain ownership of the text you submit and the audio you generate. However, you grant us a limited license to process your content for service delivery.

6. Payment and Billing

Paid plans are billed in advance on a monthly or annual basis. You agree to pay all charges incurred in connection with your account. We reserve the right to modify pricing with 30 days notice.

Who processes your payment. Orders are processed by Waffo Pancake (Waffo.com Limited), which acts as the merchant of record: it sells the order to you, handles payment and sales tax, and its name may appear on your card statement.

6.1 How credits work

  • Plan credits come with a paid plan each month. Unused plan credits do not carry over: they reset at the start of the next month (annual plans also receive them monthly).
  • Free credits are the ones you get for signing up and for daily check-ins. They expire 30 days after the last time you earned free credits; every check-in resets that clock. They have no cash value.
  • Purchased credits from a credit pack never expire.

When you generate, we use whichever of your plan credits and free credits expire sooner first, and purchased credits last. Your credits panel shows them in that order.

6.2 Refunds

Subscriptions. You can cancel at any time. Cancelling stops the next renewal; it does not refund the period you are already in. If a plan is not what you expected, contact us within 3 days of your first payment and we will refund it in full.

Credit packs. Credits bought in a pack never expire, which is why we do not refund packs on request.

If we suspend your account. Whatever the reason, we refund everything you have paid us, on our own initiative and without you having to ask. This covers subscriptions and credit packs alike. See section 4.3.

7. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may temporarily suspend service for maintenance or updates.

8. Intellectual Property

Our platform, technology, and content are protected by intellectual property laws. You may not copy, modify, or distribute our proprietary materials without permission.

9. Limitation of Liability

Make AI Voice is not liable for any indirect, incidental, or consequential damages arising from your use of our service. Our total liability is limited to the amount you paid for the service.

10. Termination

You may cancel your account at any time. We may terminate your access for violations of these terms. Upon termination, your right to use the service ceases immediately.

If the account we terminate is a paid one, we refund what you have paid — see sections 4.3 and 6.2. If you think we got it wrong, email support@makeaivoice.com and we will review it. Our filters are automated and imperfect; we would rather reverse a wrong call than defend it.

11. Changes to Terms

We may update these terms from time to time. Continued use of our service after changes constitutes acceptance of the new terms.

12. Governing Law

Make AI Voice is operated by an individual, not an incorporated company. These terms are governed by the laws of the operator's place of residence, and any dispute will be resolved in the courts having jurisdiction there.

Nothing in these terms removes any consumer protection right you have under the mandatory laws of the country you live in. If you are a consumer in the EU or UK, you may also bring proceedings in your own country's courts.

Before starting any formal dispute, please contact us at support@makeaivoice.com so we can try to resolve it directly.

13. Contact Information

For questions about these terms, please contact us at:

Email: support@makeaivoice.com